Sanitizing Products

We're COVID-19 Secure: We're using enhanced cleaning, handwashing and hygiene procedures

Nine Elms Service has worked alongside Public Health England and the Health & Safety Executive to develop new industry guidelines to ensure this work is carried out safely. We have worked the relevant precautions for customers and staff into our operations, including enhanced cleaning, handwashing and hygiene procedures.  We're also asking customers and Housekeepers to take all reasonable steps to maintain social distancing during cleans. Cleans must be skipped if a customer or a member of our staff has coronavirus symptoms, has been advised to self-isolate, or has been told to shield.  Please see below for the guidelines we're asking both customers and staff to follow.

GUIDELINES FOR:

STAFF

Staff should book time off & not attend cleans if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield

Staff should avoid public transport where possible, and use a face covering if public transport is used

 

Staff should take extra care in observing social distancing if anybody in their home is clinically vulnerable​

 

Staff should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans

 

Where no handwashing facilities are available, Staff should use hand sanitiser, which they should carry with them at all times

 

Staff should remove shoes, or wear shoe covers when at cleans (which we’re offering cleaners free)

 

Staff should use disposable or machine washable gloves (which we’re also offering cleaners free)

​Staff should open windows where possible and turn on extractor fans for ventilation

 

Staff should minimise movement in corridors and stairs

 

​Staff should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops

 

​Staff should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products

 

​Staff should pay extra attention to 'high-touch' areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops. These surfaces should be cleaned using regular products, then disinfected using a product that 'kills 99.9% of germs' such as Dettol Antibacterial Surface Cleaner Spray

 

Staff should avoid shaking dirty laundry & soft furnishings such as bath mats and rugs

 

Staff and should wash cleaning cloths and mop covers at a high temperature (60C+) after every use

CUSTOMERS

Customers should skip cleans or pause their account if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield

 

Customers should stay in another room while their cleaner is working and maintain social distancing of 2 metres at all times

Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable

Vulnerable customers should consider isolating themselves to a single room while their cleaner is working, or scheduling the clean for a time when they are not at home

Customers should open windows where possible and turn on extractor fans for ventilation

Customers should leave all internal doors open to minimise cleaner contact with door handles

Customers should minimise movement in corridors and stairs while their cleaner is working

 

​Customers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops

Customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use

Customers should book a deep clean after a known or suspected case of coronavirus, and should make Nine Elms Service aware of the possible contamination at the time of booking. Nine Elms Service will send a specialist team for these cleans

We're COVID-19 Secure: We're using enhanced cleaning, handwashing and hygiene procedures. Click for more information